Publications
service failure effects in self-service and full-service settings ”, Journal of Services Marketing, 33(2), 181-191. Raufeisen, X., Wulf, L., Köcher, Sö., Faupel, U., Holzmüller, H. H. (2019): „ Spillover effects [...] Objective Product Quality and Their Impacts on Sales Performance ”, Journal of Marketing Behavior, 3(2), 167-18 3. Schaefers, T., Moser, R., Narayanamurthy, G. (2018): „ Access-Based Services for the Base …